FEES AND DEPOSITS
All bookings are secured with a deposit of £50 for the kennels and £30 for the cattery, but no more than 50% of the total amount due.

Your space is not guaranteed until you pay your deposit and receive an emailed confirmation with a booking number. If, by the time you paid your deposit, we no longer have space, we will let you know and refund your deposit immediately.

The full balance of your booking is due when you bring in your pet(s). We only accept cash – please bring the balance due with you.

We reserve the right to revise our prices from time to time. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at the time of boarding.

We charge double rates for Christmas, Boxing Day and New Year’s. All other holidays are charged at the normal rate.

There is a two-day minimum charge on all bookings, regardless of the length of stay.

Between November and March, we may charge a daily heating supplement of £2.00 per kennel and £1.00 per cattery pen.

REFUNDS
Deposits are refundable for a maximum of 7 days after payment. Should you make a mistake or find your hotel is fully booked, you will be able to cancel your booking and get your money back. After 7 days, deposits are non-refundable and non-transferable. Please contact us in writing (via E-mail or Facebook message) if you need to amend or cancel your booking.

CANCELLATIONS
Booking cancellations must be made in writing (via E-mail or Facebook message) a minimum of 14 days before the start of your booking. If you fail to cancel or to appear on the check-in date, you will be liable for, and agree to pay us, the entire booking balance. All deposits are non-refundable 7 days after payment.

Failure to provide documentation of your pet(s) vaccination records on arrival will incur liability for the full booking balance, and we will not be able to board your animal.

We do not give credit for early returns. You will be charged for the period booked.

COVID-RELATED CANCELLATIONS
Should your travel plans be cancelled due to Covid-19, please contact us and let us know. If you paid a deposit and more than 7 days have passed, we will convert your deposit to a voucher usable for a future booking.

OPENING HOURS
We will only check in and check out animals within our opening hours:

Mon – Sun10:00 – 12:30
Closed for lunch.
14:00 – 17:30

We are closed to the public on Christmas Day and New Year’s Day.

During peak periods we may assign you a time-slot for checking-in and checking-out to ensure smooth transition of your dog into the kennels. If you are late or early for your check-in, you may need to wait to be served.

If you have a flight to catch or a deadline to meet, we strongly recommend that you book your animal in the day before you travel.

Late returns are payable at our normal rate; the cost of your booking will increase with the length of time your pet stays with us. Pets cannot be collected or dropped off outside of our opening hours, regardless of circumstances.

VACCINATIONS
All cats and dogs boarded must have full primary vaccinations and be up to date with their boosters. Dogs must have a current Kennel Cough vaccination.

Kennel Cough vaccination for dogs must be administered at least 7 days prior to arrival. Please ask your vet! Kennel Cough is not administered as standard.

A copy of the current certificate of vaccination must accompany each pet. We also accept electronic images uploaded through our check-in form, sent by E-mail or Facebook ahead of checking in.

Failure to provide a valid vaccination card for each pet will prevent them from boarding. In this instance your booking may be cancelled but you will remain liable for the boarding fees in full.

WORM AND FLEA TREATMENTS, DESEXING
All animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. We recommend using a vet-supplied products as those tend to be more effective.

An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must be administered to any dog or cat prior to boarding. This should be taken at least 7 days before coming into the Kennels/Cattery. Please check with your vet on how long each product will protect your Pet.

Pets will be inspected upon checkin, and we will not accept pets found or suspected as carrying fleas. You will still be liable for the full original cost of the booking.

Should your pet be found infected while with us, we may treat them and fumigate their rooms. You are responsible for paying all costs associated with the treatment and fumigation.

Male cats must be neutered in order to board.

AGGRESSIVE/DANGEROUS DOGS
No dogs registered under the Dangerous Dog Act will be accepted for boarding.

We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards our staff odestructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable to the animal’s owner.

PETS SHARING
Same species pets from the same household may share a kennel/pen, provided they are of an appropriate size to do so. Owners will receive a discount for boarding two pets together, but do so at their own risk. Crowbank Kennels and Cattery accepts no liability for sharing pets in the event that they injure each other in the kennel. We may separate sharing animals as necessary for their health and welfare.

PHOTOS AND VIDEOS
Unless explicitly requested otherwise, we may photograph and video your pets, post said photographs and/or videos on our Facebook page, and use them in our marketing material. All such materials will be the property of Crowbank Kennels and Cattery. We will only use the pet’s first name.

DIETS
When you arrive at the Kennels / Cattery you will be asked about your pet’s normal diet. Although we stock a wide range of pet foods, we cannot guarantee being able to match your pet’s home diet. If we do not stock the food you feed, we would request that you bring enough for the duration of your pet’s stay. In the event that you do not bring your brand of food with you, or that we run out during the stay, we reserve the right to feed your pet an equivalent brand of wet or dry food.

We reserve the right to change your pet’s diet based on their eating habits and digestive condition.

We do not have the facilities to store frozen food. If your dog is normally on a raw diet, please contact us to discuss alternatives.

PERSONAL BELONGINGS
We do not require any personal items such as leads, toys, or bedding, with the exception of a travel box for your cat.

Any items brought must be clearly marked with your pet’s name.

We will endeavour to return such personal items at the end of the stay, but cannot be held responsible for the damage or loss of these items.

We reserve the right to discard any item due to health, safety, and hygiene.

COLLECTION
Any animal that is not collected with full payment within 7 days of the stated departure date, without notification of delay, will be deemed to have been abandoned. We reserve the right to rehome or surrender abandoned animals to the local authority. You will be liable for all outstanding costs and any additional costs.

It is your responsibility to check that your pet is in good condition on collection. We will not accept any claims for injury or illness that is not brought to our attention before you leave the premises. Once you have left our premises you will be deemed to have been satisfied with the service given, and with the health and condition of your animal, unless you have stated otherwise before departure. Please take two minutes to check your pet and avoid any problems later! We will be happy to address any concerns immediately.

MEDICATIONS
Medications will be administered per your request.

All prescription medication must be accompanied with a vet label clearly showing the pet’s name and dosage. You must provide enough medication for the entire duration of your pet’s stay.

There is no additional charge for dogs or cats requiring medicine, but we reserve the right to charge an additional fee for elaborate or complicated treatments (such as injections, daily baths, skin or eye treatments, after hours’ care, etc.).

VET VISITS
Crowbank Kennels and Cattery has a 24 hour vet on call, and in the event of illness or injury your pet will be taken at the first opportunity to be examined. If an animal has a veterinary visit during their stay, you agree to pay for all costs associated with examination and treatment. Owners with insurance will pay on departure and claim the difference back from their provider.

In the event of serious illness or injury, we will attempt to contact you using the emergency contact number you provided us. In cases of minor illness or injury, you will only be notified at checkout.

There is a £10 surcharge for each time we travel to the vet.

DAMAGES
Owners will be held responsible for any damage inflicted upon staff or property.

LIMITATION OF LIABILITY
We will exercise all reasonable care for the well-being, health, and safety of your pets while they are in our care and will do our utmost to make your pet’s stay a happy one. However, under the terms of this contract, you agree that all animals are boarded at the owner’s risk and you agree to absolve Crowbank Kennels & Cattery of all responsibility and liability for illness, injury or death of your animal in the absence of gross negligence.

FORCE MAJEURE
“Force Majeure” here means any circumstances beyond our reasonable control including, without limitation, an Act of God, Fire, Flood, War, Acts of Terrorism or Epidemic.

If, by reason of of Force Majeure the facilities are not available at the commencement of your booking, are unsuitable for boarding or we are unable to employ staff, we shall not be deemed to be in breach of contract but shall refund in full to you all fees, charges and any deposit paid in advance by you. We will not be liable for any other claim for loss or damage by you, including cost associated with cancelling holiday or securing alternative pet care arrangements.